Items must be returned within 14 days after the order date.
If a returned item fails to meet these requirements then we reserve the right to refuse their return.
When returning an item for a refund:
- Refunds exclude the cost of shipping (£3.99)
- Return shipping is to be covered by the customer.
We do not offer the option to exchange at the moment.
How to return?
Please email info@mypetsays.co.uk with your order number and we'll give you the address to return the parcel to.