Make the most of your MyPetSays food subscription

Do you have a MyPetSays food subscription or are you thinking of setting one up? Here's everything you need to know to make the most of this handy service!

Benefits of MyPetSays Subscription

Best deal 

Enjoy a 5% discount on every order. It might not seem like much at first glance but if you do quick calculations, you’ll be surprised how much you can save up in just 1 year! Consider a scenario where you own a 30 kg Labrador Retriever, and you purchase 12 kg of our popular Super Premium Adult Dog Food - Salmon & Potato every month. This results in a saving of approximately £33.

Save yourself the trouble

Forget about placing separate orders every time. Just set up a subscription, and your pet's food will show up on time every time you need it. Check out the feeding guide on each product page – all you need is your dog's weight, and you can figure out how often to get a fresh bag of food. Easy peasy!

Flexibility

Pick your own schedule, whether it's weekly or every 8 months. Our subscription service is flexible – you can pause, cancel, reschedule, or switch products whenever you want. We've designed it to fit your needs perfectly.

Everything You Need to Know

How to manage your subscription

Please ensure to activate your account. You will have received an account activation email from us, simply click through the link inside to activate your subscription account. Lost the email? Activate your account here. Once logged in, you can manage your subscription via the Manage Subscription tab.

How you get notified of your next order

You will receive an email reminder from us the day before your next order. Please ensure to have info@mypetsays.co.uk in your contact list so that the email doesn't go to your spam folder. We send you a reminder so that you can make any amendments via your account before it's too late! Please note, any changes must be made before 10am on the day of the order. ONCE AN ORDER GOES THROUGH WE ARE UNABLE TO CANCEL IT.

Want to swap product?

You can easily do it via your account. You have the option to swap product, simply select the product you want to receive on your next order.

Running out sooner than expected?

You can change your next order date and bring it forward. Or if your dog/cat is eating less than expected, you can also push the date back.

Remember: The date you see on your account is the order date, not the delivery date.

Need to change the frequency of delivery?

It's also something you can easily change via your account, but please note: changing the frequency does not automatically amend the next order date. You will need to manually update both the order interval and the next order date.

If we spot that you haven't changed the next order date we will email you to let you know, but we are a small team with a fast-increasing amount of subscriptions so we are not always able to notice these things!

Want to pause or cancel?

You will be able to do this via your account. Please ensure to do so by 10am on the day of the next order to ensure the update is recorded. 

Final tip

We strongly advise to make changes as soon as possible, as once a subscription order automatically goes through we are unable to cancel or change it. We have made it super easy for you to make changes via your account so that you can simply log in and do it.